FEDERATED AI SERVICES
Envisioned to become an enduring structure-preserving map between Business Values and Artificial Intelligence Research
Emphasized in upskilling and reskilling the Indian workforce to build personalized products from redesigned high-impact AI research and engineering solutions to serve the greater business values to our clients with greater efficiency.
Our products enable Telecom clients to deliver the best performance that is ever possible, to keep all stakeholders happy. The FAI's speech analysis modules enable Call Centers to gauge, control, and take advantage of all the variables, ensuring high speeds and accuracies.
WHO IS IT FOR?
Are you providing Call Center solutions for your B2B clients?
Are you recording all the calls that your call center handles and looking for the best way to analyze them?
Are you spending valuable time and effort trying to decide what is hidden in those call recordings?
Are you trying to extract customer insights from call recordings?
Are you trying to optimize your agents' performance?
Are you searching for better ways to improve your call centers efficiency?
Look no further, your search ends here and you are in good hands.
WHAT DOES IT DO?
Being an AI Software, it can flawlessly remember what every customer has ever said over the phone to any agent and the replies they heard from the agents.
It can easily extract human emotions and sentiments from those memories. It can draw unbiased conclusions about human tendencies and preferences about the customers and agents and never gets bored of doing this thousand of times.
It decodes large volumes of recordings, extracts and presents insights from them, in simple formats that are easily readable by humans, ensuring that the next call gets the perfect response.
FAI VoiceInsights is better than the best agent you can possibly have onboard.
HOW DOES IT DO IT?
FAI VoiceInsights uses Artificial Intelligence to perform state-of-the-art sentiment analysis and emotional analysis on your recordings and gives you key insights about what is going on in every single conversation, with speeds and accuracies that are humanly impossible.
It provides key data about every conversation by analyzing the tone and tenor of each and every word spoken in the recordings, while considering key variables like the customer profiles and persona, and agent profile.
Efficiently identify the compatibility between customer profiles and agent profiles which can be used for outbound calls. It can quickly match the right agent with the customers for inbound calls. This positively impacts various call center metrics that directly affect customer satisfaction.
IT CAN MAKE THE CALL CENTER MORE SELF-AWARE
It enables the call center to know how each individual agent is performing, thus revealing the strengths and weaknesses of the call center as a whole. It ensures better performance management of agents, snowballing into better performance management of the call center as a whole, and client satisfaction.
Over the long run, as more and more recordings are collected and analyzed, more key insights about the client's businesses will be evident which will increase the quality of B2B relationships between you and your clients.
FAI VoiceInsights is the one-stop solution for obtaining the best possible benefit out of your call recordings. It listens to the recordings so that you don't have to.
It enables you to optimize performance, increase operational efficiency, increase customer satisfaction and improve client relationships.