Services.

FAI-Insights

Turn large volume of recorded conversations into actionable insights. Quantify your customer experience and unify your agent performance for the best service delivery. Our FAI-Core modules helps you to deliver optimized conversation with high customer satisfaction through Agent Matching, Pattern Discovery, Personalized Automation, Topic Collation and more.

FAI-Assist

Empower your real time physical and virtual agents with collective intelligence, which is derived using FAI-Insights. Helps your agents with best of handling the customer calls. Experience the reduced average handle time with increased customer satisfaction and net promoter score. A backbone for your automated processes to notify when to fall back.

FAI-Converse

An omni-channel intelligence virtual agent, that takes care of repetitive and  cognitive-load reduced customer enquiries. Lets your physical agents take care of the more productive tasks, the virtual agent takes care of the your customer queries with the support of FAI-Insights and FAI-Assist

FAI-Cores

An omni-channel intelligence virtual agent, that takes care of repetitive and  cognitive-load reduced customer enquiries. Lets your physical agents take care of the more productive tasks, the virtual agent takes care of the your customer queries with the support of FAI-Insights and FAI-Assist